⚠ Draft notice. This is v0.1 — drafted in-house. Pending Cyprus commercial-counsel review before production self-signup launches. The text below is substantively close to the final form but should not be relied upon as final legal text until v0.2 is published.
1. Acceptance & changes
By clicking "I agree" at signup, or by using the eJanet platform (the "Service"), the legal entity signing up (the "Customer") accepts these Terms of Service ("Terms") and forms a binding agreement with Lametus Holdings LTD ("Lametus", "we", "us"). The person clicking represents that they have authority to bind the Customer.
These Terms are read together with the Privacy Approach, the Data Processing Agreement (DPA, click-through at signup), and the Pricing Schedule. Where applicable, a signed Master Services Agreement (MSA) applies on identical terms for Enterprise customers who request one.
Lametus may update these Terms with at least 30 days written notice by email to the Customer's primary contact. Customers continuing to use the Service after the notice period accept the updated Terms.
2. The Service
eJanet is an AI-assisted virtual travel-agent service. The Service enables Customer's authorised travellers to submit natural-language travel requests, receive ranked itinerary proposals against Customer's travel policy, and confirm bookings which Lametus executes with third-party travel suppliers (Duffel for flights, hotel-chain APIs for hotels, Stripe Issuing for per-booking virtual payment cards).
eJanet is not a travel agent of record. Lametus does not hold IATA accreditation. Tickets and reservations are issued through Duffel or directly through hotel chains. eJanet orchestrates these supplier relationships on the Customer's behalf.
eJanet targets 99.5% monthly availability, excluding scheduled maintenance and force-majeure events. No contractual SLA for Starter and Business tiers; Enterprise tier may include a custom SLA in a signed MSA.
3. Customer accounts
The person submitting Company signup becomes the Company Admin with full powers within the Customer's tenant. Customer warrants that all information provided at signup is accurate. Lametus verifies via KYB (sanctions screening, document review) before activating booking capability. During verification, the account is "KYB-pending"; Customer can invite travellers and configure preferences but cannot execute bookings.
Company Admins may invite additional Travellers. Customer is responsible for ensuring invited Travellers are bona-fide employees / contractors / beneficiaries authorised to incur travel on the Customer's account; for configuring spend caps and travel policy appropriate to each Traveller; and for promptly removing Travellers whose authorisation has lapsed.
4. Acceptable use
Customer agrees not to use the Service for any unlawful purpose, including sanctions evasion, money laundering, financing of terrorism, or fraud. Customer warrants that neither it nor its UBOs are subject to sanctions imposed by the EU, US (OFAC), UK (HM Treasury), or UN Security Council.
Lametus may suspend the Customer's Service access immediately if Lametus reasonably believes the Customer is in material breach, pending investigation. Lametus will notify the Customer within one business day.
5. Fees and payment
Fees, billing cycle, payment methods, and late-payment consequences are set out in the Pricing Schedule. By accepting these Terms the Customer accepts the current Pricing Schedule.
6. Customer data, privacy, and confidentiality
Lametus's processing of Customer personal data is governed by the DPA (incorporated by reference). Each party will keep the other's confidential information confidential and use it only for the purposes of the Agreement.
Lametus may compile and use aggregate, anonymised data about Service usage for product improvement, capacity planning, and limited public reporting. Such data does not identify any Customer, Traveller, or specific booking.
7. Intellectual property
Lametus retains all right, title, and interest in the Service. Customer retains ownership of all data Customer submits. Customer grants Lametus a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process Customer content as necessary to provide the Service.
8. Warranties and disclaimer
Except as expressly set out in these Terms, the Service is provided "AS IS" and "AS AVAILABLE". Lametus disclaims all other warranties including that the Service will be uninterrupted, error-free, or that AI-generated proposals will always be optimal.
9. Liability
To the maximum extent permitted by applicable law, each party's aggregate liability is limited to the total fees paid or payable by Customer to Lametus in the 12 months preceding the event.
Neither party is liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, or loss of business opportunity. The cap does NOT apply to: liability for death or personal injury caused by negligence; fraud; indemnification obligations; Customer's payment obligations; or breach of confidentiality.
10. Indemnification
Customer will indemnify Lametus from third-party claims arising out of Customer's breach of these Terms or the DPA, Customer's misuse of the Service, or Customer's content that infringes third-party rights.
Lametus will indemnify Customer from third-party claims that the Service, as provided by Lametus and used in accordance with these Terms, infringes third-party intellectual-property rights.
11. Term and termination
These Terms take effect on Customer's acceptance and continue until terminated. Customer may terminate at any time effective at the end of the current billing cycle. Lametus may terminate on 60 days written notice. Either party may terminate for material breach if not cured within 30 days of notice. Lametus may terminate immediately on sanctions, insolvency, fraud, or material acceptable-use breach.
On termination, Customer must pay all outstanding fees through the effective date. Lametus will provide an export of Customer data within 30 days on request. Customer data is retained for 7 years for audit / tax purposes per the DPA's retention schedule, then deleted (subject to legal-hold exceptions).
12. Governing law and disputes
These Terms are governed by the laws of the Republic of Cyprus. The parties submit to the exclusive jurisdiction of the courts of Cyprus. Before commencing litigation, the parties will attempt to resolve disputes through good-faith negotiation for at least 30 days.
13. Miscellaneous
Neither party may assign these Terms without the other's prior written consent (except in a merger / acquisition where the assignee assumes obligations). If any provision is held unenforceable, the rest remains in force. Failure to enforce a provision is not a waiver. Neither party is liable for delays caused by events beyond reasonable control. The parties are independent contractors.
14. Contact
- General: hello@ejanet.ai
- Legal: legal@ejanet.ai
- Billing: billing@ejanet.ai
- Privacy: privacy@ejanet.ai
- Security disclosures: security@ejanet.ai
Lametus Holdings LTD · Cyprus company registration number HE206074 · Registered office: Omonias 141, The Maritime Center Block B, 3045 Limassol, Cyprus.